Thank you for shopping with Catalyst. Below you will find detailed information regarding our shipping rates, handling times, delivery estimates, and policies.

1. Order Processing Times

• All orders are processed and prepared for shipment within 1 to 3 business days (Monday through Friday, excluding public holidays).
  
• During major collection drops, promotional sales, or peak holiday seasons, processing times may take up to 3 to 5 business days.
  
• Pre-Orders / Made-to-Order Items: If an item is listed as a pre-order, the estimated ship date will be clearly noted on the product page.
  
  

2. Domestic Shipping Rates & Estimates (USA)

We offer standard and expedited shipping options within the United States (including Alaska, Hawaii, and US Territories):

Shipping OptionEstimated Delivery TimeShipping CostStandard Shipping3–5 Business Days$5.95(FREE on orders over $75)Expedited Shipping2–3 Business Days$12.95Overnight Express1 Business Day$24.95

Note: Delivery times are estimates provided by shipping carriers (USPS, UPS, FedEx) and are not guaranteed.

3. International Shipping & Customs

• Unfortunately Catalyst does not ship international products internationally yet
  

4. Order Tracking & Address Changes

• Tracking Your Package: Once your order ships, you will receive an email with a direct tracking link. Please allow up to 24–48 hours for the carrier to update the tracking status.
  
• 
  Address Errors: Please double-check your shipping address before placing an order. Because we process orders quickly, we cannot guarantee address modifications after an order is placed. Email us immediately if an update is needed.
  

5. Lost, Stolen, or Damaged Packages

• Delivered but Not Received: If tracking shows your package was delivered but you cannot find it, please check with family members, household manager, or neighbors, and inspect around your delivery location before contacting customer service.
  
• 
  Stolen Packages: We are not responsible for stolen items once a package has been confirmed as delivered by the carrier.
  
• Damaged or Lost in Transit: If your package is damaged upon arrival or appears stuck in transit past the expected delivery date, contact us within 7 days at [Catalystwearsclothing@gmail.com], and we will assist in opening a claim with the carrier.
  

6. Contact Us

If you have any questions regarding your shipment, order status, or delivery preferences, reach out to us:

• Email: Catalystwearsclothing@gmail.com
  
• Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
  
• Response Time: 24–48 hours
  

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Catalystwearsclothing@gmail.com. Please note that returns will need to be sent to the following address: [10141 Parlett Pl.] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Catalystwearsclothing@gmail.com.

 

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