Shipping policy

Shipping Policy

Effective Date: October 2026

Thank you for shopping with Catalyst. Below you will find detailed information regarding our shipping rates, handling times, delivery estimates, and policies.

1. Order Processing Times

  • All orders are processed and prepared for shipment within 1 to 3 business days (Monday through Friday, excluding public holidays).

  • During major collection drops, promotional sales, or peak holiday seasons, processing times may take up to 3 to 5 business days.

  • Pre-Orders / Made-to-Order Items: If an item is listed as a pre-order, the estimated ship date will be clearly noted on the product page.

2. Domestic Shipping Rates & Estimates (USA)

We offer standard and expedited shipping options within the United States (including Alaska, Hawaii, and US Territories):

Shipping Option Estimated Delivery Time Shipping Cost
Standard Shipping 3–5 Business Days $5.95 (FREE on orders over $75)
Expedited Shipping 2–3 Business Days $12.95
Overnight Express 1 Business Day $24.95

Note: Delivery times are estimates provided by shipping carriers (USPS, UPS, FedEx) and are not guaranteed.

3. International Shipping & Customs

  • Unfortunately Catalyst does not ship international products internationally yet

4. Order Tracking & Address Changes

  • Tracking Your Package: Once your order ships, you will receive an email with a direct tracking link. Please allow up to 24–48 hours for the carrier to update the tracking status.

  • Address Errors: Please double-check your shipping address before placing an order. Because we process orders quickly, we cannot guarantee address modifications after an order is placed. Email us immediately if an update is needed.

5. Lost, Stolen, or Damaged Packages

  • Delivered but Not Received: If tracking shows your package was delivered but you cannot find it, please check with family members, household manager, or neighbors, and inspect around your delivery location before contacting customer service.

  • Stolen Packages: We are not responsible for stolen items once a package has been confirmed as delivered by the carrier.

  • Damaged or Lost in Transit: If your package is damaged upon arrival or appears stuck in transit past the expected delivery date, contact us within 7 days at [Catalystwearsclothing@gmail.com], and we will assist in opening a claim with the carrier.

6. Contact Us

If you have any questions regarding your shipment, order status, or delivery preferences, reach out to us:

  • Email: Catalystwearsclothing@gmail.com

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

  • Response Time: 24–48 hours